Privacy Policy

1. Introduction

Provider Hub Pty Ltd (ABN: 18 677 257 975) ("we", "us", "our", or "Provider Hub") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and submit enquiries.

2. Information We Collect

We collect personal information that you voluntarily provide to us through our enquiry form, including:

• Your name
• Your phone number
• Your email address
• Your suburb or postcode
• Type of support required
• Your relationship to NDIS (Participant, Carer, Support Coordinator, or Other)
• Additional details or messages you provide

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiry or referral
• To contact you about our services
• To assess your support needs and determine service availability
• To comply with NDIS registration and reporting requirements
• To improve our website and services

4. Consent

By submitting the enquiry form, you consent to Provider Hub contacting you at the contact details you have provided, and to us using your information as outlined in this Privacy Policy. Your consent is voluntary and may be withdrawn at any time by contacting us.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your enquiry information is transmitted securely and is sent directly to our email system for processing.

6. Email Communication

When you submit an enquiry form, your information is forwarded to Provider Hub's email system. We may use your email address to contact you regarding your enquiry or to provide relevant information about our services.

7. Third Parties

We do not share your personal information with third parties unless required by law or to fulfil your request for services. Your information may be shared internally within Provider Hub to appropriately assess and respond to your enquiry.

8. Retention of Information

We retain your enquiry information for a reasonable period to respond to your enquiry and comply with applicable laws. After this period, your information will be securely deleted unless you have consented to ongoing communication.

9. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

11. Changes to This Policy

Provider Hub may update this Privacy Policy from time to time. Changes will be posted on our website, and we encourage you to review this policy periodically.

Last Updated: February 2026